Mock Interview
Have an interview coming up and want to prepare for it? Take this quiz and test your self in the do's and don'ts of interviews
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1 / 5
When should you arrive to the interview?
2 / 5
For the interview, you should wear:
3 / 5
Which of the following you should NOT do before an interview
4 / 5
You should bring an extra copy of your resume
5 / 5
During the interview, which of the following you should avoid doing
Your score is
CLIK
Test your computer and internet knowledge with this mini-quiz.
Which keyboard shortcut is used for Pasting
Which of the following is considered a search engine?
What does the button highlight in red do?
Which of the following opens a folder?
What is the best way to turn off your computer?
Microsoft Office Suite tests
Take this quick assessment to test your skills in Microsoft Office Suite
Which of the following is a program used to make presentations?
What is this vertical group of rectangles called in a spreadsheet?
What is highlighted horizontal group of rectangles called in a spreadsheet?
What is a single rectangle called?
What does changing the number highlighted in yellow do?
Time Left:
Mistakes:
WPM:
CPM:
Bilingual Spanish Call Center Listening Comprehension
Welcome to Canon Recruiting’s Bilingual Customer Service Listening Comprehension Assessment. Soon You will hear 18 Questions to Test your listening comprehension. First, you will listen to a proposed scenario, then will choose which answer is the best way to handle the situation. The recording will only play once, so listen carefully. After you answer the question, submit your answer, you will proceed to the next Question. After the last Question, you will click finished, and you will see your completed score. Please Click Start to begin.
1 / 18
¿Cuál de las siguientes es la primera acción más apropiada a tomar en esta situación?
2 / 18
¿Cual es la respuesta mas apropiada?
3 / 18
La política de la empresa establece que solo los libros sin abrir que aún estén en su envoltorio original se pueden devolver dentro de los 90 días posteriores a la fecha de recepción de la compra. ¿Cual es la respuesta mas apropiada?
4 / 18
¿Cuál es la forma más adecuada de manejar este tipo de situaciones?
5 / 18
¿Cómo respondería a este cliente?
6 / 18
¿Cuál de las siguientes es la respuesta más adecuada a esta situación?
7 / 18
Escenario: se determina a través de la llamada que el problema requiere una reparación en el sitio. Actualmente no hay nadie disponible para enviar de inmediato a la casa del cliente para ayudar. ¿Cuál de las siguientes es la respuesta más adecuada?
8 / 18
Su empresa solo acepta tarjetas de crédito o débito por teléfono. ¿Cuál de las siguientes es la respuesta más adecuada para el cliente?
9 / 18
Su Empresa garantiza la entrega entre 3 y 7 días hábiles. ¿Cuál de las siguientes es la respuesta más adecuada para este cliente?
10 / 18
¿Cuál es la forma más profesional para que un representante del centro de llamadas finalice una llamada de manera adecuada?
11 / 18
Escenario: tiene una llamada entrante en su línea, ¿cómo responde a la llamada?
12 / 18
¿Cuál de las siguientes es la mejor respuesta para el cliente?
13 / 18
14 / 18
¿Cuál de las siguientes es la respuesta más adecuada a esta solicitud?
15 / 18
¿Cuál de las siguientes es la respuesta más adecuada a la pregunta de este cliente?
16 / 18
¿Cuáles de los siguientes son los pasos más apropiados para tomar en esta situación?
17 / 18
¿Cuál de las siguientes es la mejor respuesta para este cliente?
18 / 18
¿Cuál de las siguientes es la respuesta más adecuada a esta situación en caso de que se retire un producto del mercado?
Call Center Listening Comprehension
Welcome to Canon Recruiting’s Customer Service Listening Comprehension Assessment. Soon You will hear 18 Questions to Test your listening comprehension. First, you will listen to a proposed scenario, then will choose which answer is the best way to handle the situation. The recording will only play once, so listen carefully. After you answer the question, submit your answer, you will proceed to the next Question. After the last Question, you will click finished, and you will see your completed score. Please Click Start to begin.
Which of the following is the best response to this customer?
Which of the following is the most appropriate response to this customers Question?
What is the Most professional way for a Call Center representative to appropriately end a call?
Your Company Policy States that only unopened books still in original wrapping may be returned within 90 days of the purchase receipt date. What is the most appropriate response?
Which of the following is the most appropriate first action to take in this situation?
Which of the following is the most appropriate response to this situation in the event of a product recall?
What is the most appropriate response?
How would you respond to this Customer?
Your Company guarantees delivery between 2 and 7 business days. Which of the following is the most appropriate response to this customer?
What is the most appropriate way to handle this type of situation?
Which of the following are the most appropriate steps to take in this situation?
Which of the following is the most appropriate response to this request?
Your Company only accepts credit or debit cards over the phone. Which of the following is the most appropriate response to the customer?
Your Company Policy only offers discounts with online orders when paid with a valid card Which of the following is the best response to the customer?
Which of the following is the most appropriate response to this situation?
Scenario: You have an incoming call on your line, how do you respond to the call?
Scenario: It is determined through the call that the problem requires an onsite repair. Currently there are no one available to immediately send to the customer’s home to assist. Which of the following is the most appropriate response?
